Shipping and Return
BLACK MONSTER (SINGAPORE) ships locally, only within Singapore by ARAMEX.
*Please note that we do not offer office pick-ups.
We will not be liable for incorrect or incomplete address provided by the customers and order may be subjected to top-up for re-delivery.
You may proceed to check the delivery status here after you have received the package tracking number.
*ARAMEX Customer Service Hotline: +65 65430300
Delivery method, Shipping cost and Timeframe
SGD4.50 per order / FREE with a minimum purchase of SGD49
3-5 business days upon dispatch
Upon order confirmation, your package will be dispatched to our courier partners within 2-3 business days. You can expect your delivery within the above timeframe (but there may be unexpected delays due to unforeseen circumstances beyond our reasonable control after handing the package over to third-party courier partners).
This policy is only applicable for Defective or Unopened items.
You shall examine the goods upon collection for any deficiencies and/or damages. If any product is found to be expired, missing, incorrect or damaged inside after receiving the order, claims for return (if any) must be lodged to our Customer Service (Refund Unit) at firstname.lastname@example.org within the next 7 business days from the date of delivery/collection; otherwise we shall have the discretion to refuse your request and claims.
All return and refund requests are subjected to BLACK MONSTER (SINGAPORE)’s management approval. BLACK MONSTER (SINGAPORE) reserves the right to reject any requests according to returned products’ or unforeseen conditions. We shall not be liable to you for any losses, liabilities, costs, damages, charges or expenses as a result.
▸Delivery charges, Promotional items or Vouchers are non-refundable.
▸Only one-time Return & Refund is allowed per order. BLACK MONSTER (SINGAPORE) reserves the right to reject any subsequent returns or refund requests for the same order or product.
▸All goods must be returned in original packaging.
Return and Refund Process
Kindly contact our Customer Service Team and follow these steps so that we can better facilitate your return request:
Please provide the following information to our Customer Service Team:
- Full name and Order no. (can be found in your member account)
- Reason(s) for return
- Name of item(s) to be returned and its respective quantity
- Photographs (e.g. the defective part or whole package to show any missing content)
- Please indicate if the seal of item(s) has been removed or unwrapped
Do send the item(s) that you wish to return to the warehouse address (stated in the Return Form) by courier within 7 days after you have received the Return Form from us.
*Please note that the customer should bear the shipping cost for returning the item(s) to BLACK MONSTER (SINGAPORE) and be responsible for the safety of the delivery (if the return is classified under "Unopened").
Your refund will be processed as soon as the product you have returned is inspected by our Quality Assurance Team and it is confirmed that it fits within our Return Policy. Once the return has been received, it takes 2-3 business days for the refund to be made by BLACK MONSTER (SINGAPORE) to your payment services provider (for example your credit card supplier). Please note that the time taken for a payment services provider to provide you with your refund can vary depending upon the provider.
If the defect in the product was caused by reasons other than materials quality or assembly process, the original product will be returned to you. We do not refund products:
- Obtained from a source other than https://blackmonster.sg
- Damaged by abuse or negligence (exposure to chemicals, caustic substances, open flame, high heat, sharp object, etc.)
- Damaged by misuse or activities other than the intended purpose
If you are facing any problems, kindly contact us at email@example.com